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Frequently Asked Questions

Do you offer an approval system? If so, how long can I keep the rugs on approval?

We do offer an approval system for our rugs, home décor, and accent furniture. We require your name, address, phone number, and a credit card number (we don’t run anything on it, we just hold it). We allow you to keep things on approval for at most three days, but we do extend that time period for special circumstances.

Why is my rug shedding, and when will it stop?

A typical characteristic of a wool rug is shedding. The amount of shedding usually depends on the traffic and wear of the rug. Shedding will subside over time. It typically takes a minimum of 20-25 vacuums to curtail shedding. Some rugs will even shed for the lifetime of the rug.

My rug has little “pulls” all over it. What are they and why is it doing that and how can I get rid of them?

The little “pulls” are called Sprouts. Sprouts are loose fibers that are coming out of your rug. They are a normal part of the break-in process of handmade rugs. To remove the sprouts, use a small pair of scissors to snip them off to make it even with the pile of the rug. DO NOT PULL the fiber out, as this could cause deterioration to the backing of the rug.

Why is my rug creasing?

If your rug has been rolled or folded for shipping or transport to your home, it may include some creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight may help.

My new rug has an odor, should I get it cleaned?

Odors are caused by dyes, yarns, and shipping for long distances in a sealed wrap. Most odors will dissipate within a week once the rug is removed from shipping wrap. However, if the rug has been out of the wrap for some time and still has a smell, you may want to look in to getting it cleaned.

I ordered two of the same wool rugs, why do they look different?

No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.

How often should I clean my rug?

We recommend you to spot clean when necessary and have your rug professionally cleaned only as needed. If the rug is not in a high traffic area and/or in a room that hardly ever gets used, you could go longer between cleanings than a rug in a high traffic area.

How should I clean my rug?

Clean spills immediately. Once a stain is set, it becomes much more difficult to remove. Never rub a spill, as this forces the spill deeper into the rug. Instead blot the spill with a clean white cloth. For wool rugs, if a stain remains, mix a little bit of dish soap with one cup of lukewarm water and with a spray bottle and a clean white cloth, lightly spray the stain and gently remove it. Do not use any harsh chemicals on the rug, as wool is more prone to bleeding and staining than synthetic fibers. If the stain remains call the store you bought it from, they should have a spot cleaner to help.

**Side Note: For professional cleaning, we recommend Rug Spa of Lafayette. The owner’s name is Ryan Stutes. The number is 337-354-3628. Call for any questions about having your rug professionally cleaned.

How often should I vacuum my rug?

As a rule of thumb, you should vacuum at least once a week with a quality vacuum cleaner. However, the more foot traffic over your carpet, the more you need to vacuum. The general formula is:

  • Vacuum daily in high-traffic or pet areas.
  • Vacuum twice weekly in medium-traffic areas.
  • Vacuum weekly in light-traffic areas, using attachments at carpet edges.
  • If the rug is reversible, vacuum both sides.

What kind of vacuum should I use on my rug?

Canister vacuums without the beater bar are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs.

  • The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug.
  • High powered vacuums will pull threads out of the back of tugs and cause sprouts. These include the bag less Dyson and Oreck. If a vacuum can pick up a bowling ball imagine what it can do to a rug.
    • Solution: Use the handheld attachment to vacuum your rug.
  • Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz
    • Solution: Turn the beater bar off on your vacuum, or if it cannot be turned off have it on the highest setting.
  • The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges.
    • Solution: Carefully place your vacuum on the edge of the rug.
  • The fringes on the ends of rugs will be destroyed by all vacuums.
    • Solutions: Use the handheld attachment to clean fringes.

Rug specific cleaning guidelines:

  • Wool Rugs
    • With a clean, dry, white towel or white paper towel, blot the stain as much as possible.
    • Scrape off any food or debris with a dull instrument.
    • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix (avoid using excessive water), gently remove remainder of the stain and then blot the area with a dry towel.
    • Avoid using excessive heat or agitation, as wool rugs are more prone to bleeding and staining than synthetic rugs.
  • Synthetic Rugs ( Olefin, Polypropylene, Nylon)
    • With a clean, dry, white towel or white paper towel, blot the stain as much as possible.
    • Scrape off any food or debris with a dull instrument.
    • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, gently remove remainder of the stain and then blot the area with a dry towel.
  • Indoor/Outdoor Rugs
    • With a clean, dry, white towel or white paper towel, blot the stain as much as possible.
    • Scrape off any food or debris with a dull instrument.
    • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, gently remove remainder of the stain and then blot the area with a dry towel.
    • For all-over cleaning, spray with a mixture of soap and water and rinse with a garden hose.
  • Natural Fiber Rugs (Jute, Hemp, Coir, Sisal)
    • Natural fiber rugs characteristically have loose fibers and knots. Regularly vacuum rug on low power setting, making sure to vacuum from different angles.
    • Loose threads on the face of the rug should be trimmed with household scissors. To avoid unraveling or damaging the rug, don’t pull these threads out.
    • Spills should be gently blotted with a clean, undyed towel to absorb as much of the spill as possible and prevent spreading. Work from the outer edges of the spill towards the center. DO NOT use a cleaner unless it is specifically for natural fibers!!! For stubborn stains, call a professional.
  • Shag Rugs
    • Spray extraction, along with use of a wool-approved cleaning product, can be used to clean shag rugs.
    • Shedding is normal for wool products and decreases over time. Do not pull yarn out, as this may result in damage to your shag rug.
    • Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and/or brushes, or those set too low, may wear down the face of the rug.

Do I need a pad under my rug?

Yes! We recommend every rug to have a pad under it for multiple reasons:

  • The pad will secure your rug and keep it from “creeping” or moving around and/or slipping.
  • The pad will prolong the life of your rug and protect your floors.
  • The pad will give you some cushion underfoot when walking on your rug.

I ordered my rug and was told it would only take 7-10 working days. Why isn’t my rug in yet, it’s been 2 weeks!

When we place an order for a rug that you have purchased, the first step is to check the status of the rug with the company. If for any reason the rug is backordered, we immediately alert the customer. It is then your choice to keep the rug on order or cancel it. If you choose to cancel then it will be done so immediately, but if you choose to keep the rug on order, we will notify you immediately when it arrives. If the rug you ordered is in stock, we would notify you immediately upon its arrival, so you can come pick it up.

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