We do offer an approval system for our rugs, home décor, and accent furniture. We require your name, address, phone number, and a credit card number (we don’t run anything on it, we just hold it). We allow you to keep things on approval for at most three days, but we do extend that time period for special circumstances.
A typical characteristic of a wool rug is shedding. The amount of shedding usually depends on the traffic and wear of the rug. Shedding will subside over time. It typically takes a minimum of 20-25 vacuums to curtail shedding. Some rugs will even shed for the lifetime of the rug.
The little “pulls” are called Sprouts. Sprouts are loose fibers that are coming out of your rug. They are a normal part of the break-in process of handmade rugs. To remove the sprouts, use a small pair of scissors to snip them off to make it even with the pile of the rug. DO NOT PULL the fiber out, as this could cause deterioration to the backing of the rug.
If your rug has been rolled or folded for shipping or transport to your home, it may include some creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight may help.
Odors are caused by dyes, yarns, and shipping for long distances in a sealed wrap. Most odors will dissipate within a week once the rug is removed from shipping wrap. However, if the rug has been out of the wrap for some time and still has a smell, you may want to look in to getting it cleaned.
No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.
We recommend you to spot clean when necessary and have your rug professionally cleaned only as needed. If the rug is not in a high traffic area and/or in a room that hardly ever gets used, you could go longer between cleanings than a rug in a high traffic area.
Clean spills immediately. Once a stain is set, it becomes much more difficult to remove. Never rub a spill, as this forces the spill deeper into the rug. Instead blot the spill with a clean white cloth. For wool rugs, if a stain remains, mix a little bit of dish soap with one cup of lukewarm water and with a spray bottle and a clean white cloth, lightly spray the stain and gently remove it. Do not use any harsh chemicals on the rug, as wool is more prone to bleeding and staining than synthetic fibers. If the stain remains call the store you bought it from, they should have a spot cleaner to help.
**Side Note: For professional cleaning, we recommend Rug Spa of Lafayette. The owner’s name is Ryan Stutes. The number is 337-354-3628. Call for any questions about having your rug professionally cleaned.
As a rule of thumb, you should vacuum at least once a week with a quality vacuum cleaner. However, the more foot traffic over your carpet, the more you need to vacuum. The general formula is:
Canister vacuums without the beater bar are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs.
Yes! We recommend every rug to have a pad under it for multiple reasons:
When we place an order for a rug that you have purchased, the first step is to check the status of the rug with the company. If for any reason the rug is backordered, we immediately alert the customer. It is then your choice to keep the rug on order or cancel it. If you choose to cancel then it will be done so immediately, but if you choose to keep the rug on order, we will notify you immediately when it arrives. If the rug you ordered is in stock, we would notify you immediately upon its arrival, so you can come pick it up.